Booking Terms & Conditions

1. Who we are

These terms apply to bookings at Digibox Media, operated by Digibox Media Ltd, a private limited company registered in England and Wales (company number 17183004). Our registered office isThe Old Talbot, 77 Watling Street, Paulerspury, Northamptonshire NN12 7QD, and our studio is at 34 Heathfield, Stacey Bushes, Milton Keynes · MK12 6HR. Contact: [email protected].

2. Bookings and confirmation

• Bookings are made through our online booking page, powered by Google Calendar appointment schedules.
• Your booking is confirmed when you receive the confirmation email from Google Calendar. That email forms the contract between us.
• It is your responsibility to check that the confirmation details (room, date and time) are correct and to tell us promptly if they are not.
• We reserve the right to refuse or cancel a booking at our discretion, in which case any sums paid will be refunded in full.

3. Prices and payment

• Prices are shown on our pricing page and are in pounds sterling. Prices exclude VAT while we are not VAT registered; we will update prices and these terms if that changes.
• Payment is by bank transfer before your session, by card or cash on arrival, or by invoice for approved corporate clients.
• Corporate invoices are payable within 30 days of the invoice date unless agreed otherwise in writing.
• We may hold your booking against a payment reference for bank transfers. If we have not received payment and no payment arrangement has been agreed, we may release the slot.

4. Rescheduling and cancellation

• You can reschedule or cancel your booking free of charge up to 24 hours before the session start time, using the link in your confirmation email or by contacting us.
• Cancellations made less than 24 hours before the session start time incur a charge of 50% of the booked session value.
• No-shows (arriving more than 30 minutes late without notice) are charged in full.
• If we cancel a session for reasons within our control, we will reschedule it or refund any sums paid, at your choice.
• If a session is interrupted due to a fault in our equipment or facilities, we will reschedule the affected time or refund the affected portion.

5. Arrival and access

• Please arrive on time. Your session starts at the booked time and ends at the booked end time, so later arrivals reduce your session.
• Free on-site parking is available. Drive-in/turnstile vehicle access is available for The Drive-In room and crew load-ins.
• Our premises are a working studio. Please follow any safety instructions from our team.

6. Your recordings and content

• You own the copyright and all intellectual property in the content you record at our studio.
• We do not use recordings, footage or images of your sessions for marketing or promotional purposes unless we agree with you in writing in advance.
• If we provide editing, clips or other production services, we will deliver the finished files to you. We recommend you keep your own backup copies; we are not responsible for loss of your content after delivery.
• You are responsible for the content you record. You confirm your content does not infringe any third-party rights or break the law.

7. Equipment and technical issues

• All rooms include the equipment listed on the room page, maintained and set up before your session.
• Our team will run through the setup with you. If you need help during the session, ask a member of staff.
• If equipment fails during your session, tell us immediately. We will make reasonable efforts to fix it, reschedule the session or refund the affected time.

8. Remote guests

Remote guest recording uses third-party services such as Riverside or StreamYard. Your use of those services is subject to their own terms and privacy policies. We recommend remote guests join at least 10 minutes before the session start time.

9. Behaviour and damage

• Please treat the studio, its equipment and our team with respect.
• Smoking and vaping are not permitted inside the building.
• We will invoice you for the reasonable cost of repairing or replacing equipment or facilities damaged through misuse during your session.
• We reserve the right to end a session early, without refund, if anyone behaves in a way that is unlawful, abusive or unsafe, or that damages our premises or equipment.

10. Liability

• Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
• Subject to the above, our total liability to you for any claim arising out of or in connection with your booking is limited to the amount you paid for the affected session.
• We are not liable for loss of content, loss of profit, loss of business or any indirect or consequential losses, except where the law does not allow this exclusion.
• This clause does not affect any statutory rights you have as a consumer.

11. Consumer cancellation rights

If you book as a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you a 14-day cooling-off period for services. By booking a session, you agree that the service will begin within that period, so this right ends once your session starts. You remain covered by our own cancellation policy in section 4, which is more generous in most cases.

12. Complaints

If you are unhappy with any part of our service, contact us at [email protected]. We aim to respond within 5 working days and to resolve complaints within 30 days. Nothing in these terms limits your rights as a consumer.

13. Law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any disputes. If you live in another part of the UK, you also have the right to bring proceedings in your local courts.

14. Changes to these terms

We may update these terms from time to time. The version that applies to your booking is the one published on this page at the time you book.